Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Using Service Level Agreements to Improve Customer Support

Gain a better understanding of how to efficiently manage service level agreements to build stronger client relationships.

Service Level agreements are standard tools that organizations use to define the parameters of a constructive working relationship with their clients. However, few organizations consider the strategic value that SLAs can provide in building stronger client relationships through service. During this entertaining, informative and thought-provoking topic, learn from business coach and client engagement consultant Ethan L. Chazin what an SLA is, how to establish standards that exceed your customer's expectations, and convert clients into raving fans.

Runtime: 59 minutes
Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is an SLA?

Why Are SLAs so Important?

Best Practices for Implementing

Service Standards Do's and Don'ts

What to Include

Performance Review/Arbitration

How to Improve Customer Care

Final Thoughts

Q and A

Thank You

Goodies

Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on September 5, 2018.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ethan L. Chazin, M.B.A.

Ethan L. Chazin, M.B.A.

The Chazin Group LLC

  • Launched his own management consulting and business coaching practice in 2009
  • Spent 23 years in Corporate America leading teams through fairly significant transformation at such notable firms as Reuters, Dun & Bradstreet, and Time Warner Cable
  • Focuses on assisting organizations in empowering their employees through best practices in engagement, motivation, and self-directed teams
  • Conducted training in emotional intelligence, transformational leadership, team-building, and effective communications at a diverse range of organizations including: Calvin Klein, Goldman Sachs, J&J, Society of Human Resources Management, RWJ Saint Barnabas, Western Area Power Authority, the NY & NJ CPA Societies, National Assn. of Women Business Owners
  • Wrote his first book: Bulletproof your Career in Turbulent Times in 2009 and his second book, The Compassionate Organization, in January 2018
  • Taught as an Associate Professor at eight Universities
  • Can be contacted at ethan@thechazingroup.com, (201) 683-3399 or www.thechazingroup.com
Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 401660
Published 2018
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!