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Understanding the Psych Patient and How to Communicate With Them

Gain a better understanding of how to hear, discern, communicate, and ultimately care for psych patients. Sometimes caring just isn't enough to help psych patients--they need skilled conversations in different ways. Instead of using tools such as stethoscopes and information from x-rays, etc., you will learn how to BE the tool and form a quick relationship. After this topic, you will be able to better hear, discern, and communicate more effectively with people with severe emotional and "thinking" problems. If you listen carefully, you will probably be able to develop an empathic understanding of the person, what matters to them, and what that person needs at the moment and wishes for in the future. You may even be able to understand the level of dysfunction that interferes with the patient's ability to negotiate real-life situations. You can't possibly fix everything that is wrong, but with psych patients I have known, listening IS caring.


Runtime: 43 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Take Them Seriously - This Is Not an Act to Get Attention

  • The Symptoms You Are Observing May Be an Acute Onsite or a Chronic Problem
  • Chronic Is Defined as "Severe and Persistent"

Psych Patients Are Hoping for "Corrective Emotional Experiences" Which Are Better Than They Have Engaged in Before

  • Projection
  • Denial
  • Voices/Visual Hallucinations
  • Substance Abuse
  • Bipolar
  • Suicidal
  • Pain

The New Behavioral Health Continuum

  • Inpatient
  • Partial/Day Hospital
  • Shelters
  • Tele-Psych
  • OP
  • Group Tx

Psych Patients That Are Successful

  • My Experience With Multiple Personalities
  • Other Examples
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Audio & Reference Manual

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MP3 Download

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Karen Zander, RN, MS, CMAC, FAAN

Karen Zander, RN, MS, CMAC, FAAN

The Center for Case Management Inc

  • President and CEO of The Center for Case Management Inc
  • Her pioneering work with clinical case management and CareMap® systems began at New England Medical Center Hospitals (now Tufts Medical Center) in Boston 30 years ago and is internationally recognized
  • Hospitals and Health Networks named her a “Cutting Edge” leader
  • Wrote many articles about case management and editor of The New Definition newsletter
  • Has also written several case management texts: 1) Competency Evaluation Tools for Case Management Professionals (2009) , 2) Emergency Department Case Management: The Compendium of Best Practices 2nd edition with K.Walsh (2014), and Hospital Case Management Models: Evidence Connecting the Bedside to the Boardroom (2008) which is being updated for 2017
  • Has been on the Partners Care at Home Advisory Board, and has been a cellist in the New Philharmonia Orchestra for 20 years
  • M.S. degree in psychiatric-mental health nursing, Boston University, post-graduate credits in large system change from Massachusetts Institute of Technology, and a Doctorate in Humane Letters (DHL), honoris causa, from Ill. Wesleyan University; B.S.N. degree, Illinois Wesleyan University
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399224
Published 2016, 2017
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