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Live Webinar

60-minute live streaming program
  • February 7
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Emotional Intelligence for Support Staff

February 7

Get more done with less authority and make an overall positive impact to your organization.

When you work in a support role, you have the double challenge of getting things done without as much authority as many of the people you work with. Your greatest impact results from your ability to establish credibility and influence others, and you can proactively master these 'soft skills' by enhancing your innate emotional intelligence (EQ). This topic will explore what it means to be a leader regardless of your level of authority and explore case studies where an emotional intelligence approach can help you overcome differences in authority and dealing with difficult people.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Power vs. Leadership

How to Create a Personal Definition of Leadership

Using Emotional Intelligence (EQ) for Influence and Credibility

EQ Case Study: Managing Up vs. Managing Down

EQ Case Study: Dealing With an Office Bully

Your Personal Takeaways

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 15, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Live Webinar Registration

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Dana Theus

Dana Theus

InPower Consulting LLC

  • Leadership consultant and executive coach
  • Helps her clients through the personal growth that results in career success and life mastery
  • Specializes in supporting professional women and emotionally intelligent leaders through her blog InPowerWomen.com, recognized by Forbes as a top 100 women’s blog, and her online coaching community at InPowerCoaching.com
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 401564
Published 2017, 2018
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