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In the Heat of the Moment: Buy Yourself Time to Respond With a Clear Head

Sometimes in the office, opinions differ and people have hard feelings. Learn to recognize when a problem arises and how to answer with a level head.Have you ever felt pressured during a conversation with another person? If you have, you're not alone. This is a common problem. The conversation gets tense, emotions get elevated, and you either speak too quickly or freeze up and don't speak at all. Fortunately, there are things you can do and strategies you can employ to buy yourself time to respond and to respond in a way that moves the conversation successfully forward. This topic will help you identify ways to keep your emotions under control, respond in ways that keep the conversation alive while giving you time to think more clearly, and a strategy for engaging in a way that puts your thoughts and concerns on the table without elevating the emotional level of the conversation.


Runtime: 61 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Insight Into What Triggers Negative Emotions

  • Why It Matters
  • The Most Common Emotion You Need to Worry About

Steps You Can Take to Get Your Emotions Under Control

A Model for Communicating Effectively When You Are Stressed

  • Solar Model

Strategies to Buy Yourself Time When Stressed

  • Five Specific Techniques

A Practical Model for Communicating Assertively Without Becoming Aggressive

  • Unqualified Respect
  • Focus on the Future
  • Using "I" Statements
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on June 12, 2018.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Guy Harris

Guy Harris

The Kevin Eikenberry Group

  • Master trainer and coach with the Kevin Eikenberry Group, a learning and development organization located in Indianapolis, Indiana that specializes in leadership, communication, team dynamics, and conflict resolution skills
  • Coaches, consults, and conducts regular seminars and workshops on leadership development, communication skills, team dynamics, and workplace conflict resolution
  • Wrote, From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership and The Recovering Engineer Blog
  • M.S. and B.S. degrees in chemical engineering, qualified engineering officer (nuclear) United States Navy, master trainer in the DISC Model of Human Behavior, workplace conflict resolution expert
  • Can be contacted at 317-387-1424 x3, guy@kevineikenberry.com or on TwitterŽ @recovengineer
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Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399372
Published 2018
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