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How To Deal With Clashing Coworkers

Learn how to identify conflict between employees and discover effective ways to resolve workplace disputes.

Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this topic, you will learn how to handle conflict caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Runtime: 61 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Getting to the Root of the Problem

  • Task Disputes
  • Relationship Disputes

Types of Conflict

  • Sexual, Racial and Ethnic Harassment
  • Workplace Bullying
  • Personality Clashes
  • Power Struggles
  • Other Forms of Harassment

Casual Workplace Irritations

  • Blips vs. Clashes
  • Using Natural Biological Tendencies to Resolve Conflict
  • Using Time to Work It out
  • Eliminating Power Plays
  • Managerial Intervention

Evaluating Conflict

  • Cost of Conflict
  • Productivity
  • Absenteeism
  • Turnover
  • Morale

The Role of Emotional Intelligence

  • Recognizing One's Own Feelings
  • Recognizing Others' Feelings
  • Empathy
  • Self-Control

Confronting Employees

  • Accountability Conversations
  • Active Listening
  • Giving Voice to Those in Conflict
  • Brainstorming Solutions
  • Reality Checks

Team Building Exercises

  • Appealing to the Greater Good
  • Showing Interdependence
  • Empowering Teams

Different Levels of Organizational Conflict

  • Interpersonal Conflict
  • Intradepartmental Conflict
  • Interdepartmental Conflict

Common Issues in Organizational Conflict

  • Employee Needs
  • Decision Making Techniques
  • Silo Effect
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on July 11, 2018.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. Please note: This program is considered self-paced. There is a 30 PDC maximum for self-paced programs. For more information about certification or recertification, please visit www.shrmcertification.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Bob Churilla

Bob Churilla

DeVry University

  • Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting and team building
  • Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society and the Michigan Department of Environmental Quality (DEQ)
  • Also a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
  • Has served as the programming chair for both the International Coach Federation-Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
  • Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review (1989)
  • Ph.D. in conflict resolution and analysis and a J.D. degree
  • Can be contacted at 440-725-8723 or mediator_bob@yahoo.com
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 403512
Published 2018
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