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Live Webinar

60-minute live streaming program
  • February 5
  • 1:00 - 2:00 pm EST

Also available as:

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Audio & Reference Manual
MP3 Download

Essential Email Skills for Customer Service Professionals

February 5

Learn effective email tips and tricks to deliver better service and support to your customers.

According to a study done by The Radicati Group, there were 2.6 billion worldwide email users in 2015. That translates to more than 205 billion emails sent and received per day. Needless to say, email remains a primary mode of communication across the globe. The inherent risks of email use, such as misunderstandings, misdirected deliveries and lost translations, cannot be understated. Email also remains as a critical component in a company’s communications strategy. Where does the rubber meet the road? Customer service professionals are walking brand ambassadors. They hold the power to lift your customers up and delight them. They also hold the power to deflate them and send them running. With email playing a critical role in that service professional/customer relationship, essential email skills are an absolute requirement to ensure your brand is being properly represented in written form.

This topic offers a look inside the inbox and helps you dissect an effective email communication. The material also provides five (5) habits that, when applied consistently and correctly, will make you a much better communicator in writing. You will be exposed to real life examples of emails across a variety of scenarios that will increase your awareness of the ‘do’s’ and ‘don’ts’ of email communication.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Five (5) Habits of Super Duper Emailers
  • Beware of the to, CC and the BCC Lines
  • Personalize to Authentically Connect With the Recipient
  • Give Every Email a Purpose
  • Respect Cultural Differences
  • Common Courtesy Applies to Email Too
Anatomy of an Effective Email: 5 Components
  • The Subject
  • The Opening
  • The Body
  • The Ending
  • The Signature
Extreme Make-Over: Email Edition
  • A Cursory Look at Technology Designed to Help You Write Better Emails
  • Dissect "Before and After" Emails to Learn From the Mistakes Others Have Made
  • When to Use (and Not to Use) Email for Communication
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 6, 2018.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

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Audio & Reference Manual

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MP3 Download

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Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists and technical and support representatives.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Stacy Lowman

Stacy Lowman

  • Seasoned training and development, human resources and communications professional
  • Oversees employee and franchise training programs for Cruise Planners; conducts regular seminars and workshops on a far-reaching set of business topics within his areas of expertise (HR, training, call center, virtual workplaces, and corporate communications)
  • B.A. degree in communications, University of NC at Greensboro; completed a “Mini MBA” Management Certification from Rollins College
  • Can be contacted at stacylowman@outlook.com, 407-949-2148 or https://www.linkedin.com/in/stacylowman
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Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 404876
Published 2018, 2019
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