Your teamís ability to respond to customers when they have an issue is critical to creating a positive experience. You want your customers to leave your organization feeling confident in their decision and fully taken care of. You already know your product or service better than anyone ó translating that knowledge to excellent customer support requires effective communication and problem-solving skills.
Thatís where Lorman Education Services comes in. We offer online customer support training that takes the skills of your team to the next level. Our training programs and OnDemand programming offer a comprehensive education that covers everything you need to ensure a top-tier experience for your clients.
Who Can Benefit?
Our customer support training courses are designed to offer value to participants from all industries, at all stages of their careers. We offer training programs to benefit:
- Customer service professionals looking for tools to do their jobs better and advance their careers
- Managers and team leaders who want to be more effective mentors to their staff
- Sales personnel who want to use the fundamentals of great support to generate more loyal customers
- Anyone who deals with customers on a regular basis
Customer Support Training Courses
Customer Support Training Resources
Training with Lorman Education Services is easy. A diverse course catalog and flexible training options allows you to work around your schedule or learn at your own pace. Keep reading for more information.
Our online customer support training includes live programs that can be accessed from any computer or mobile device, as well as OnDemand self-study programming that can be downloaded or streamed at your convenience. All courses are developed and led by our expert faculty, which includes leading management consultants from some of todayís most prominent firms.
We host dozens of programs every month, and new courses are being added all the time. Check out our calendar to view upcoming events, or follow the links on this page to search our OnDemand archive. Some currently available courses of interest to managers and customer support professionals include:
- How to Cross-Train Sales and Customer Service to Increase Revenue and Customer Satisfaction
- Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers
To stay informed on the latest program offerings, be sure to sign up for our mailing list and get updates delivered straight to your inbox.
Why Lorman Education Services?
Lorman Education Services has been a leading provider of distance learning programs since 1987. Weíve trained more than 1.4 million professionals on the fundamentals of great customer support, as well as a wide range of other topics and issues.
Make us your first choice for online customer support training to benefit from our incisive programming, skilled faculty and convenient learning options. With our exclusive All-Access Pass, you can have all this and more for just $699/year. For details, keep browsing our website or contact our customer response team to speak with a representative directly.