Find Customer Service training courses convenient to your schedule and products to help you stay current and compliant.
Customer service is not just a position within a company. Customer service is how business conduct themselves every minute of the day regardless if its in person, online, on the phone or how your website conducts itself to your customers. We focus our Customer Service training courses and products on keeping you and your business compliant all the way from the in person compliance and fundamentals to how your online presence and online customer service acts when your customers are interacting.
Some of Upcoming and Past Customer Service Training Include:
- Email and Phone Skills for Customer Service Professionals
- Utilizing Online Chat to Provide Great Service
- Controlling Emotions With Customers
- Up-selling Techniques for Customer Service Agents
- Win-Back Strategies for Unsatisfied Customers
- Handing Negative Online Comments
Turn Any Course into In-house Training
Tailor any Lorman customer service training course into a convenient, in-house training program. Fulfill your organizationís educational needs by bringing your customer service training onsite. Taking advantage of an in-house training program allows you the flexibility to decide what and when you want to learn.