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Continuing Education for Customer Service Representatives

Customer Service Training Courses Including Live Online Presentations, On-demand Resources and Bookstore Products

Customer service representatives (CSR) are typically on the front lines of an organization. They often serve as the customers’ primary points of contact and bear the responsibility of responding to inquiries, providing reliable information about the company’s products and services, and resolving disputes in a timely manner. Superior customer service is essential to the ongoing success of just about any organization.

Lorman Education Services offers a suite of customer service representative online training courses to help CSRs improve their skills in many critical areas. Our programs are ideally suited for brand-new CSRs, as well as experienced reps looking to fulfill their continuing education requirements. Our programs cover relevant topics such as how to make a favorable first impression, how to deal with difficult customers and improving the computer skills that are part of the customer service job function in many organizations.

Benefits of Our Customer Service Representative Online Training Courses

Benefits of Lorman CSR training programs include:

Csr Training Resources

Read Now White Paper Phrases Customer Service Professionals Should Avoid
Published: January 17, 2018
White Paper
Read Now White Paper Creating a Great Customer Return Policy
Published: January 3, 2018
White Paper
Read Now Slide Deck Service That Achieves Revenue (STAR)
Published: December 27, 2017
Slide Deck
Read Now Slide Deck How to Put Customers on Hold and Keep Them Happy
Published: December 13, 2017
Slide Deck
Read Now White Paper Tips for Overcoming Language Barriers in Customer Service
Published: November 29, 2017
White Paper

View more Csr Training resources

Complete Your Customer Service Representative Training Online

Our customer service representative online training courses make developing your CSR skill sets a fast and convenient process. Our online training programs include:

We’ve Been Providing Superior Training Programs for Nearly Three Decades

Lorman has been providing programs for continuing education for customer service representatives and other professionals for more than 28 years. Regardless of your industry, we can offer a comprehensive, easy-to-follow course that meets your unique training requirements. You’ll be able to enhance your existing skill sets and develop new skills that will make you more efficient and productive.

Please take a look at our current selection of customer service representative online training courses and feel free to contact us for additional information.

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Unlimited Training With the All-Access Pass

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

Live Webinars
OnDemand Webinars
MP3 Downloads
Course Manuals

Audio Recordings*
Executive Reports
White Papers and Articles
Sponsored Live Webinars